Use the tracking link in your shipping confirmation email to follow your package. Tracking begins after the carrier accepts the shipment and may take up to 48 hours to update.
Need help locating an order?
Email wholesale@theohsweetjoy.com with your order number and the email address used at checkout. For privacy, we may ask you to confirm order details before sharing delivery information.
If tracking shows delivered but the package is not visible, check the delivery area, household members, building staff, and nearby locations first. Then contact the carrier and our team promptly so the issue can be documented.